Frequently Asked Questions
Common questions from B2B buyers about ordering, certifications, customization, and support
Ordering & MOQ
Our MOQ starts from 1 unit. The exact MOQ depends on the level of customization and project requirements. We can discuss flexible MOQ for pilot projects or large ongoing partnerships.
Standard lead time is 4-6 weeks depending on quantity and customization level. Rush orders may be accommodated for an additional fee. We provide detailed production schedules upon order confirmation.
Yes, sample units are available for B2B customers. For pilot projects or long-term cooperation, we can discuss flexible sample arrangements based on project needs.
Certifications & Compliance
Product certifications vary depending on the model, configuration, and project requirements. CE, FCC, and RoHS certifications, test reports, declarations of conformity, and manufacturer documents can be provided upon request for applicable products. Additional certifications or test reports, such as UL (North America), CCC (China), and IP rating reports (IPX4/IPX5), can be discussed based on project needs and target market requirements.
Yes, we can provide available certification documentation for applicable products and projects. Documents may include certifications, test reports, declarations of conformity, and manufacturer documents. Specific documentation can be shared upon request or during the RFQ process.
Yes, our mirrors meet hospitality-specific requirements including IP65 waterproofing for bathrooms, tempered glass safety standards, GFCI electrical protection, and low-voltage operation where applicable.
OEM/ODM & Customization
We offer extensive customization including: Mirror sizes (up to 2400 × 3600 mm), screen sizes (4″-86″ ), frame finishes (colors, materials), logo engraving or printing, custom UI/UX design, additional modules (camera, sensors, NFC), packaging and branding, and pre-installed software.
Customization costs vary based on complexity. Minor changes (logo, color) have minimal tooling fees. Major customization (new size, custom PCB) requires NRE investment. We provide detailed quotes based on your requirements.
Simple customization: 2-4 weeks. Complex OEM/ODM projects: 8-16 weeks from approval to first production run. We provide detailed project timelines during the quotation phase.
Warranty & Support
We provide a standard 1-year warranty. Coverage generally includes manufacturing defects and covered component failures under normal use. Extended warranty options and priority technical support can be discussed for commercial projects or large deployments.
For products within the warranty period, we provide repair, replacement, or other appropriate support after evaluating the reported issue. Photos, videos, serial numbers, or other details may be required to confirm the issue. RMA handling time depends on the issue type, product condition, parts availability, and logistics arrangements.
Yes, we provide technical support via email and phone during business hours. For large projects, we can arrange on-site training and installation support. Remote diagnostics and firmware updates available via OTA.
Payment & Shipping
Standard approach: deposit required, balance before shipment. Payment terms are confirmed in the proforma invoice and may vary by project scope and partner qualification. We accept wire transfer (T/T), letter of credit (L/C), and other methods for qualified buyers.
We offer EXW, FOB, CIF, DDP depending on your preference. Products ship from our facility in Shenzhen, China. We work with major freight forwarders and can arrange door-to-door delivery. Export documentation and customs support included.
Each unit is individually packaged with protective foam and corner guards. Master cartons designed for pallet stacking. Custom packaging and branding available. We can accommodate specific packaging requirements for retail or project delivery.
Software & Integration
Yes, our mirrors support integration via REST APIs, MQTT, and major IoT platforms. Compatible with home automation systems (KNX, Z-Wave, Zigbee), hotel PMS systems, and CMS platforms for digital signage. Custom integration available through OEM services.
Yes, regular OTA (over-the-air) firmware updates provided for security patches and feature enhancements. Critical updates issued immediately. Optional managed update service available for large deployments to ensure consistency.
Yes, the Android OS platform allows custom app development. We provide SDK documentation and developer support. We can also develop custom applications as part of OEM/ODM services.
Spare Parts & Maintenance
Yes, we maintain inventory of critical spare parts including touchscreens, power supplies, control boards, and LED drivers. Spare parts can be purchased separately with your bulk order.
The display panel and LED backlight are typically rated for 50,000+ hours under normal operating conditions(approximately 8-10 years at 16 hours/day usage). Actual lifespan may vary depending on usage patterns, brightness settings, environmental conditions, installation quality, and maintenance practices.
Still have questions?
Our team is here to help with any inquiries about products, ordering, or technical specifications