MIRROH minimalist hero graphic representing product warranty and comprehensive customer service

Comprehensive Warranty & Support

All Mirroh.Ai smart mirrors and display products include comprehensive warranty coverage and professional technical support. We stand behind our manufacturing quality with industry-leading warranty terms and responsive after-sales service for commercial deployments.

Comprehensive Warranty & Support

All Mirroh.Ai smart mirrors and display products include comprehensive warranty coverage and professional technical support. We stand behind our manufacturing quality with industry-leading warranty terms and responsive after-sales service for commercial deployments.

Standard Warranty Coverage

Standard 12-month manufacturer warranty on all products. Extended warranty options are available for qualifying projects.

1-Year Standard Warranty

All smart mirrors, panels, and displays include a 1-year manufacturer warranty.

  • LCD panel and touch interface
  • Mirror glass and coating
  • Power supply and electronics
  • Frame and mounting hardware
  • Embedded software and firmware

Extended Warranty Options

Optional extended warranty coverage available for long-term commercial deployments.

  • 3-year extended warranty available
  • Advanced replacement service
  • On-site repair service option
  • Priority spare parts allocation
  • Preventive maintenance packages

Warranty Activation

Simple warranty registration process with coverage starting from delivery date.

  • Online warranty registration portal
  • Coverage starts from the delivery date
  • Flexible start date for project-based orders
  • Bulk registration for large-scale deployments
  • Email confirmation and warranty certificate

Technical Support Services

Standard Support (All Customers)

Included with all product purchases at no additional cost

  • Email & Phone Support
    Typical response within 1 business day
  • Installation Support
    Remote guidance via video call or email
  • Basic Troubleshooting
    Hardware diagnostics and software configuration
  • Firmware Updates
    OTA updates and manual update packages
  • Online Documentation
    Manuals, installation guides, troubleshooting FAQs

Priority Support (Partners & Large Orders)

Available for partner program members and orders of 100+ units, providing fast, dedicated support to ensure smooth operation and integration.

  • Dedicated Support Line
    Direct access to our technical team with a guaranteed 4-hour response time.
  • Account Manager
    A single point of contact for all support and account-related issues.
  • Remote Diagnostics
    ADB and remote access tools for efficient software troubleshooting.
  • Pre-Sales Technical Consultation
    Assistance with integration planning, system design, and deployment strategy.
  • On-Site Support Option
    Available for large-scale deployments (with additional cost) to provide hands-on assistance and ensure successful implementation.

RMA & Warranty Support

A Clear, Efficient, and Reliable After-Sales Process. We are committed to providing a straightforward warranty claim and repair process, helping customers receive timely technical support when product issues occur.

1

Report Issue

If you experience a product issue, please contact our technical support team by email or phone. To help us assess the case efficiently, please provide the product model, serial number, purchase information, and a clear description of the issue. Photos, videos, test results, or other relevant information may also be requested for remote diagnosis.

2

RMA Authorization

After reviewing the information provided, our support team will determine whether the product is eligible for return and further inspection. If approved, we will issue an RMA number and provide the applicable return instructions.
Products must not be returned without prior RMA authorization.

3

Return Shipping Policy

The customer is responsible for the cost of shipping the product to our designated service center.
If inspection confirms that the issue is covered under warranty, we will repair or replace the product at no charge and cover the standard shipping cost of returning it to the customer. If no defect is found or the issue is not covered under warranty, the customer will be responsible for all related shipping, replacement parts, and repair costs.

4

Inspection, Repair, or Replacement

Once the returned product is received, our technicians will conduct a detailed inspection and diagnosis. Based on the findings, we will repair the product, replace the defective components, or provide a replacement product when appropriate.
The customer will be informed of the inspection result and repair status throughout the process.

5

Return Delivery

After the repair or replacement is completed, the product will be fully tested, carefully repacked, and shipped back to the customer. Tracking information will be provided once the shipment has been arranged.

Warranty Exclusions & Limitations

Our warranty covers defects in materials or workmanship that arise under normal use during the applicable warranty period. The following conditions are not covered unless otherwise agreed in writing.

Not Covered Under Warranty

1. Physical damage caused by mishandling, accidents, drops, impact, or improper storage
2. Damage resulting from incorrect installation, improper wiring, unauthorized modification, or the use of unapproved accessories, components, or power supplies
3. Damage caused by operating conditions outside the product specifications, including excessive humidity, water exposure, extreme temperatures, dust, corrosion, or unstable power input
4. Damage resulting from misuse, negligence, improper maintenance, or failure to follow the user manual or installation instructions
5. Products that have been disassembled, repaired, or modified by unauthorized personnel
6. Normal cosmetic wear and tear that does not affect product functionality
7. Damage occurring during transportation, unless responsibility is covered under the applicable shipping arrangement or otherwise agreed in writing
8. Issues caused by third-party software, customer-developed applications, network conditions, external devices, or system integrations not supplied or approved by us
9. Consumable parts, accessories, or components subject to normal wear, unless a manufacturing defect is confirmed

Installation Requirements

Where professional installation is required, the product must be installed by qualified personnel in accordance with our installation guidelines, wiring requirements, product specifications, and applicable local electrical and safety standards.
Incorrect installation, improper wiring, unstable power input, or failure to follow the recommended installation procedures may affect product performance and may void warranty coverage for any related damage or failure.

Spare Parts Availability

We maintain commonly used spare parts for supported product models, including power supplies, control boards, touch components, LED components, cables, and other key modules.
For products within the warranty period, confirmed defective parts will be repaired or replaced in accordance with the applicable warranty terms. For products outside the warranty period, spare parts and repair services may be provided at a reasonable cost, subject to parts availability and continued service support for the specific product model.

Need Warranty or Technical Support?

Our technical team is ready to assist with warranty claims, troubleshooting, and product support.

Have your product serial number and purchase date ready when contacting support

Contact Us