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Comprehensive Warranty & Support

All Mirroh.Ai smart mirrors and display products include comprehensive warranty coverage and professional technical support. We stand behind our manufacturing quality with industry-leading warranty terms and responsive after-sales service for commercial deployments.

Comprehensive Warranty & Support

All Mirroh.Ai smart mirrors and display products include comprehensive warranty coverage and professional technical support. We stand behind our manufacturing quality with industry-leading warranty terms and responsive after-sales service for commercial deployments.

Standard Warranty Coverage

Standard 12-month manufacturer warranty on all products. Extended warranty options are available for qualifying projects.

1-Year Standard Warranty

All smart mirrors, panels, and displays include a 1-year manufacturer warranty.

  • LCD panel and touch interface
  • Mirror glass and coating
  • Power supply and electronics
  • Frame and mounting hardware
  • Embedded software and firmware

Extended Warranty Options

Optional extended warranty coverage available for long-term commercial deployments.

  • 3-year extended warranty available
  • Advanced replacement service
  • On-site repair service option
  • Priority spare parts allocation
  • Preventive maintenance packages

Warranty Activation

Simple warranty registration process with coverage starting from delivery date.

  • Online warranty registration portal
  • Coverage starts from the delivery date
  • Flexible start date for project-based orders
  • Bulk registration for large-scale deployments
  • Email confirmation and warranty certificate

Technical Support Services

Standard Support (All Customers)

Included with all product purchases at no additional cost

  • Email & Phone Support
    Typical response within 1 business day
  • Installation Support
    Remote guidance via video call or email
  • Basic Troubleshooting
    Hardware diagnostics and software configuration
  • Firmware Updates
    OTA updates and manual update packages
  • Online Documentation
    Manuals, installation guides, troubleshooting FAQs

Priority Support (Partners & Large Orders)

Available for partner program members and orders of 100+ units, providing fast, dedicated support to ensure smooth operation and integration.

  • Dedicated Support Line
    Direct access to our technical team with a guaranteed 4-hour response time.
  • Account Manager
    A single point of contact for all support and account-related issues.
  • Remote Diagnostics
    ADB and remote access tools for efficient software troubleshooting.
  • Pre-Sales Technical Consultation
    Assistance with integration planning, system design, and deployment strategy.
  • On-Site Support Option
    Available for large-scale deployments (with additional cost) to provide hands-on assistance and ensure successful implementation.

RMA & Repair Process

Simple and transparent warranty claim and repair process

1

Report Issue

Contact technical support via email or phone with product serial number.

2

RMA Authorization

If a warranty claim is approved, you’ll receive an RMA (Return Merchandise Authorization) number along with instructions on how to return the product for repair or replacement.

3

Return Shipping Policy

In-Warranty Repairs:For defective units within the warranty period, customers.

4

Repair or Replacement

Upon receiving the unit, our technicians will inspect and either repair or.

5

Return Delivery

Repaired/replacement unit is shipped back via express courier with tracking.

Warranty Exclusions & Limitations

Not Covered Under Warranty

• Physical damage from mishandling, accidents, or improper installation• Damage.

Installation Requirements

Warranty coverage requires installation by qualified technicians following our.

Spare Parts Availability

Common spare parts (power supplies, control boards, touch overlays) available.

Need Warranty or Technical Support?

Our technical team is ready to assist with warranty claims, troubleshooting, and product support.

Email Technical Support Contact Us

Have your product serial number and purchase date ready when contacting support