Privacy Policy

Last updated: May 26, 2026

This Privacy Policy explains how Raysgem International Co., Ltd. (“MIRROH”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit mirroh.ai, submit forms, request quotes or downloads, or otherwise interact with us in a business capacity. This Policy applies to business and professional visitors; it is not directed at children.

1. Who We Are (Data Controller)

The data controller responsible for your personal information is:

2. Information We Collect

Depending on how you use our website and services, we may collect:

  • Identity and contact data — name, job title, company name, business email, phone number, country/region, and project or industry details you submit through forms.
  • Account and quote data — products added to a quote list, SKU/model references, quantity or MOQ interests, and correspondence related to RFQs.
  • Resource and marketing data — documents you request (catalogs, spec sheets), download history, and your marketing preferences where permitted by law.
  • Technical and usage data — IP address, device/browser type, language, referring URL, pages viewed, session duration, and similar analytics collected via cookies or similar technologies.
  • Communications — content of emails, chat messages, or support tickets you send to us.

We do not intentionally collect sensitive personal data (such as health, biometric, or government ID data) through this website. Please do not submit sensitive data unless we explicitly request it for a specific project.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Responding to inquiries, quote requests, and OEM/ODM project discussions;
  • Providing requested resources, technical information, and follow-up communications;
  • Operating, securing, and improving our website, products, and services;
  • Analytics and performance measurement (e.g., understanding which pages and products attract professional interest);
  • Compliance with law, fraud prevention, and enforcement of our agreements;
  • Marketing our products and services to business contacts where permitted (you may opt out at any time).

Where required by applicable law (including GDPR/UK GDPR), we rely on appropriate legal bases such as consent, performance of a contract or pre-contractual steps, legitimate interests in operating a B2B business, and legal obligation.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies, including:

  • Strictly necessary / functional cookies — required for core site functions (e.g., quote list persistence, resource download gate unlock state).
  • Analytics cookies — Google Analytics (GA4) deployed via Google Tag Manager to measure traffic and engagement.
  • No advertising cookies — we do not currently deploy third-party advertising or remarketing cookies on this site.

You may control cookies through your browser settings. Disabling certain cookies may limit quote list, download, or form features. Where a cookie consent tool is presented, your choices will be honored for non-essential cookies.

5. Third-Party Processors and International Transfers

We use trusted service providers who process data on our behalf, including:

  • Google (Analytics / Tag Manager) — analytics;
  • Hosting and email delivery providers (e.g., WP Mail SMTP and our mail infrastructure);
  • Form and CRM-related tools (e.g., Fluent Forms and internal business systems);
  • Cloud infrastructure and security vendors supporting website operation.

These providers may process data in countries other than your own. Where required, we implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for cross-border transfers.

Third-party websites linked from our site have their own privacy practices; we are not responsible for their policies.

6. Sharing of Information

We do not sell your personal information. We may disclose information:

  • To service providers under confidentiality obligations;
  • To professional advisers (legal, accounting) where necessary;
  • To comply with law, regulation, court order, or governmental request;
  • To protect the rights, property, or safety of MIRROH, our users, or others;
  • In connection with a merger, acquisition, or asset sale (with notice where required by law).

7. Data Retention

We retain personal information only as long as necessary for the purposes described above, including:

  • Active sales and project discussions — typically for the duration of the relationship and a reasonable period thereafter;
  • Marketing contacts — until you unsubscribe or object, or we determine the contact is inactive;
  • Form and quote records — as needed for business, tax, and dispute records;
  • Analytics logs — per our analytics provider retention settings (often 14-26 months unless shortened).

We may retain anonymized or aggregated data that does not identify you for longer periods.

8. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is consent-based;
  • Receive a portable copy of certain data;
  • Lodge a complaint with a supervisory authority.

To exercise rights, contact info@mirroh.ai. We may need to verify your identity and will respond within timeframes required by applicable law.

10. California and Other Regional Notices

If you are a California resident, you may have additional rights under the CCPA/CPRA (e.g., to know, delete, and opt out of certain sharing). We do not sell personal information as defined by those laws. If you are in the EEA, UK, or Switzerland, you also have GDPR-related rights described above.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Material changes may be posted on this page; continued use of the website after changes constitutes acknowledgment where permitted by law.

12. Contact Us

For privacy questions or requests:

Note: This Policy is provided for transparency on our website. It does not constitute legal advice. For binding data processing terms on a specific project, refer to your signed agreement with Raysgem International Co., Ltd..